MasterMe Platform Terms and Conditions

These terms and conditions govern the rights and obligations between the operator of the MasterMe platform, MasterMe s.r.o., and its users in the provision of digital educational content via the MasterMe website.

The operator of the platform is:

MasterMe s.r.o., Company ID: 296 01 193, registered office at Korunní 2569/108, Vinohrady, 101 00 Prague 10, registered in the Commercial Register under file no. C 449229 kept by the Municipal Court in Prague, e-mail: info@masterme.cz (the “Operator”).

These terms and conditions are binding on all users of the platform and purchasers of digital content.

The Operator provides digital educational content focused mainly on:

• partner communication
• intimacy
• working with trust
• relationship dynamics
• personal development
• conscious work with the body

The platform content is intended exclusively for persons over 18 years of age.

The platform content is of an exclusively educational and inspirational nature and may contain recommendations of physical and partner practices that may not be suitable for persons with certain health conditions (cardiovascular issues, mental health issues, trauma, pregnancy, post-operative states, etc.).

It is not a healthcare service, psychotherapy, sexological counselling, or any other professional healthcare.

Access to the courses is provided through a user account created on the basis of providing an e-mail address.

The user is obliged to:

• provide truthful information
• expressly confirm upon registration that they are over 18 years of age
• protect their access credentials
• not share account access with third parties

The user is responsible for all activity carried out through their account.

The Operator reserves the right to restrict or cancel a user account in the event of a breach of these terms and conditions, without any right to a refund.

The user orders digital content through the web interface of the Operator’s platform.

After submitting the order, the user is redirected to a third-party payment gateway.

The purchase contract is concluded upon confirmation of successful payment.

After completing the payment:

• an account is created for the user
• the user receives access credentials
• the digital content is made available in the membership section of the platform

Course prices are stated including VAT.

Payment is made through an external payment gateway.

A tax document is issued to the user electronically.

The Operator reserves the right to change the course offering, prices, and discounted bundles.

Access is granted for an indefinite period, for the duration of the platform’s existence and the availability of the relevant course.

Access is non-transferable and is intended exclusively for the user’s personal use.

The user is not entitled to:

• share access credentials
• make the content available to third parties
• make copies of the content
• make audio, video, or screen recordings of the content
• copy the content
• publish it publicly
• distribute it
• upload it to other devices
• or otherwise use the platform content commercially or publicly

The Operator may use technical means of content protection, in particular monitoring of unauthorised sharing of access, an excessive number of devices, suspicious logins, or screen recording.

Access to a course may be limited to a maximum of 2 devices and ordinary personal use corresponding to a standard number of access IP addresses.

If a breach of these terms and conditions is suspected, the Operator is entitled to:

• temporarily restrict access
• request verification of the user’s identity
• or block the account without compensation

All platform content, in particular:

• videos
• texts
• graphics
• methodologies
• audio content
• protective elements and markings

is protected by copyright and other legal regulations.

By purchasing a course, the user does not acquire ownership rights to the content, but only a limited non-exclusive licence for personal use.

Any unauthorised use of the content may lead to:

• cancellation of access without compensation
• compensation for damage
• further legal action

Purchased courses constitute digital content delivered online.

The user acknowledges that the digital content is made available immediately after completing the order and paying the price.

Beyond the consumer’s statutory rights, the Operator provides a voluntary money-back guarantee within 14 days of purchasing a course.

If the user is not satisfied with the purchased course, they may, within 14 days of concluding the purchase contract, request a refund of the price paid by e-mail at info@masterme.cz.

Upon receiving the request, the Operator will refund the price of the course paid by the user in the same manner in which the payment was received, or by another agreed method, no later than 14 days after confirming the legitimacy of the request.

After the 14-day period from purchasing the course expires, the right to a refund ceases.

This voluntary money-back guarantee does not apply to cases of misuse of the service, breach of these terms and conditions, or unauthorised sharing of the platform content.

The user uses the platform content voluntarily and at their own responsibility.

The user is obliged to take into account:

• their health condition
• mental well-being
• personal boundaries
• the boundaries of other persons

The Operator does not guarantee any specific results from the use of the platform content.

The user declares that they are mentally and physically fit to consume the content and that they understand that all application of the content is solely at their own responsibility and risk.

The Operator is not liable for:

• the individual interpretation of the content
• the way the user uses the information
• any consequences of inappropriate or dangerous use of the recommendations

In case of any doubts, the user is obliged to consult a doctor/therapist before applying any recommendation.

The content is not a substitute for couples therapy, sexological care, or psychotherapy.

The user acknowledges that some techniques and recommendations in the course require the participation of another person. The user is always obliged to ensure the informed, free, and current consent of the other person before applying any technique. The Operator is not liable for the user’s conduct towards third parties or for any consequences of applying the content without the proper consent of those involved.

The Operator may offer in the future:

• online webinars
• live educational events
• individual consultations

These services may be subject to separate terms and are not an automatic part of purchased courses.

The option of an individual consultation with the instructor “Jake” depends on current availability and individual arrangement.

The user may grant separate consent to:

• receiving newsletters
• commercial communications
• information about new courses and services

Consent may be withdrawn at any time via the link provided in the e-mail communication.

The user agrees that the Operator may use the provided reviews, ratings, or feedback anonymously for marketing and presentation purposes of the platform.

The user’s personal data will not be published without their consent.

The Operator reserves the right to:

• technically modify the platform
• expand the content
• update it
• change the structure of the membership section
• modify platform features

These changes must not substantially reduce the nature of the purchased service.

The user has the right to complain about purchased content if:

• a video cannot be played
• promised content is missing
• the content is defective (audio/video quality)

The user submits a complaint by contacting the Operator of the platform at the e-mail address info@masterme.cz without undue delay after discovering the defects. The Operator undertakes to respond to the user no later than within five business days.

Information about the processing of personal data is provided in the separate document “Personal Data Processing Policy”.

These terms and conditions are governed by the laws of the Czech Republic.

Any disputes will be resolved by the courts of the Czech Republic.

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, website https://adr.coi.cz/cs, is competent for the out-of-court resolution of consumer disputes arising from this contract.

The online dispute resolution platform located at https://ec.europa.eu/consumers/odr may be used to resolve disputes between the seller and the buyer.

The Operator reserves the right to reasonably amend or update these terms and conditions. The current version of the terms and conditions is always available on the platform’s website.